Thursday, February 01, 2007

Blame Xbox

OK, this one isn't so much crazy as just a phenomenally bad parent. She wrote in (twice) wanting to know what Microsoft was doing to keep kids from getting addicted to Xbox games, because she can't keep her kids from playing it.
The song "Blame Canada" from the South Park movie just keeps ringing in my ears as I read this.

Dear Mr. Gates,I have two teenage boys and I am highly concerned about the fact that both children are playing Xbox every single day and can't control the amount of time they are playing. My husband and I have tried to limit the time they play, however, our eldest son (15 yrs. old) has learned how to go get the internet back up and play when we are not at home. Our older son doesn't come out of his bedroom on weekends because he's playing Xbox all day. When he has a friend over, they play until 3 am! We have taken the console away from them and will not give it back until we find out a solution to the MAJOR problem. We have begun doing research to find more information. Please let us know what Microsoft can provide in this problem.
Thank you for the response. You ask if you have answered my question. The answer is no. You only tell me that you are forwarding my comments for review. That doesn't answer my question about what is Microsoft doing to help young, impressionable teens find the right way in the world. Microsoft Xbox and the violent video games that are sold are NOT a good idea. Do you think if your child and Mr. and Mrs. Gate's children played Xbox for 20 - 30 hours per week that they would find this acceptable. I do not want to hear that it is my responsibility as a parent to monitor their playing time.It has gone way beyond that at this point. These playing consoles are not helping me achieve my goals as a parent. While I did purchase the console and games, I had no idea of the addiction that would have occurred. I am very concerned that the new console which your company is marketing for the Holiday Season, will be another catch for the children. They have already stated that they are interested in purchasing it. I WILL NOT ALLOW ANOTHER PRODUCT SUCH AS THIS IN OUR HOUSE. I do suggest that Mr. Gates write to me and tell me how his children are handling this issue. Once I have a solid, intelligent, and acceptable answer to my question, then I will let you know if you have answered it. In the meantime, I am on a mission to spread the word to other parents and those who have the same problem that we are boycotting Xbox until further notice.
Awaiting your reply.


Blogger The Acid Queen said...

What I want to know is:

What did the CSRs say to this lazy sack?

"Microsoft is not in the business of doing the parents' job for them, fuck off"?

2/01/2007 06:59:00 PM  
Blogger Customer Service Hell said...

The initial response (from someone less intelligent than I) actually told her to call the Xbox technical support number. When she wrote back, I just copied out her email (for the humor value) and then blocked her email address in our system because I didn't want to hear from her stupid ass again.

2/05/2007 11:20:00 AM  
Blogger Brian said...

I'd say anybody who writes to Microsoft customer service addressing it to Bill Gates personally, and expecting a personal reply from him, goes down in my book as totally freaking insane. I guess this is a big problem for a lot of parents, I know I was hard to tear away form my regular Nintendo, it must be exceptionally hard to get kids away from the superior graphics and multiplayer ability of today's systems, but come on! Writing to Microsoft demanding they solve the problem for you? What a stupid bitch!

2/05/2007 11:52:00 AM  
Blogger Customer Service Hell said...

You're absolutely right there, Brian. If I see an email addressed to Gates himself, I immediately dismiss them as stupid or crazy.

I was addicted to video games when I was a kid, but when I misbehaved or my folks thought I played too much, they just took it away. They would take it to a relative's house or the office, whatever they had to do.

2/06/2007 04:25:00 PM  
Blogger TheInfamousJ said...

I came by way of your loyal reader brian, who linked you in his archives.

Methinks she already solved her problems what with taking away the Xbox console and not allowing the next generation in her house. What else is her child going to play?

Of course, I've never had a microsoft gaming product so don't know if it is possible to still game sans Xbox.

3/15/2007 11:27:00 AM  

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